Shipping and Delivery.
Once your order has been placed online, you will receive an automatic email immediately confirming your order. This is your receipt and should be retained for your records, in our effort to save tree's we do not include an invoice in your order. This email will contain an order number at the top, a detailed list of your order, as well as the shipping and billing details as provided by the purchaser. Please check it over for accuracy and notify us at once if you notice any discrepancies. If you do not receive this email, contact us ASAP. Your email address may have been typed incorrectly or this email may have been filter by a SPAM blocker set on your email program. Hotmail, Yahoo and MSN will routinely block emails as SPAM.
For all orders within South Africa, a shipping fee of R50 will apply to all orders under R600, and shipping is free for orders over R600. For all international orders, a shipping fee will incur depending on the size and weight of the product / products that you have chosen to purchase.
We always strive to ship orders in a timely manner and quicker than the times indicated. Orders are processed and shipped within 3 business days of payment clearing in our bank account (does not include Saturday, Sundays or South African holidays). If you notice any discrepancies on your order form, please contact us immediately to prevent any delays in receiving your order. For all orders within South Africa, your parcel will be sent with our overnight courier service. For all international orders, your parcel will be sent with the South African Post Office and please allow up to 15 working days for delivery.
We always try our best to ensure that your package arrives within the stipulated delivery times or sooner. Of course, there are some things that are beyond our control like weather, delivery errors, courier services & supplier delays. Regardless of the reason for the delay, we will do our best to help you as best we can and endeavor to inform you as soon as we know of any impending delays.
Please notify Kapas Baby upon placing your order, of any specific delivery times or instructions (within regular office hours / business days / delivery times and areas). Should the courier service not be able to complete a delivery at the address specified by the purchaser, either due to an incorrect delivery address or unavailability of purchaser or assigned persons to accept the parcel, within regular delivery times, Kapas Baby may at its discretion charge the purchaser a delivery fee (equal to or lower than our standard delivery charges) for the subsequent delivery of the package.